Terms of Service

Version 2.0 · Effective 26 September 2026

These Terms replace the Terms of Service that were published at must.com.sg/terms. That address now forwards here.

These Terms of Service (“Terms”) are an agreement between you and MUST Technology Pte Ltd (UEN 202197777W), a company incorporated in Singapore (“MUST”, “we”, “us”, “our”). They are arranged so that each reader finds the rules that apply to them:

• Part A applies to everyone who uses the website at https://must.com.sg (the “Website”).
• Part B applies to organisations that buy MUST business software products and related onboarding, migration and support services (the “Services”). We call such an organisation a “customer”.
• Part C applies to individuals who use the MUST HRMS mobile app or HR platform through an account set up by their employer. We call such an individual a “user”.
• Part D applies to all of the above.

By using the Website, the Services or the MUST HRMS app, you agree to the Parts that apply to you. How we handle personal data is described in our Data Protection Policy.

Part A — The Website

A1. Using the Website

You may browse the Website and use its forms for lawful purposes. Please give accurate details when you contact us. Do not attempt to break or probe the Website’s security, overload it with automated requests, or use it to send unlawful or harmful material.

A2. Information on the Website

Descriptions of government grants and of the GST InvoiceNow Requirement on this Website are provided for general information only. Grant approval decisions rest solely with the relevant government agencies, and IRAS remains the authority on your InvoiceNow obligations and dates. Any prices shown on the Website are indicative, in Singapore dollars and exclusive of GST unless stated otherwise.

A3. Links to other sites

The Website links to websites run by others. We do not control them and are not responsible for their content or their handling of your data.

A4. Intellectual property and trademarks

The Website and its content belong to MUST or its licensors. Product names, logos and brands shown on this site are the property of their respective owners. They are used to describe technologies our engineering team works with, and do not imply endorsement, accreditation, certification or any partnership with those owners.

A5. Disclaimer

The Website is provided on an “as is” basis. To the maximum extent permitted by law, MUST excludes all implied warranties and shall not be liable for any indirect or consequential loss, loss of profit, revenue or data arising out of or in connection with the use of the Website.

Part B — Customers

B1. The Services

MUST provides business software modules (accounting, inventory, payroll, CRM, point of sale and HR management) together with implementation, data migration, training and local support. E-invoicing support targets Singapore’s InvoiceNow (Peppol) framework and the Peppol PINT SG standard.

B2. Quotations, fees and subscriptions

The binding scope, fees and term for the Services are those set out in the written quotation or order form we issue to you. Subscription fees are payable annually in advance unless agreed otherwise. If a quotation or order form conflicts with these Terms, the quotation or order form prevails.

B3. Free trials and readiness checks

Free trials and the free InvoiceNow readiness check are provided without obligation. We may set reasonable limits on their duration and scope.

B4. Your responsibilities

You are responsible for the accuracy of the data you provide or migrate into the system, for maintaining the confidentiality of your login credentials, and for using the Services in compliance with applicable law. You must not misuse the Website or the Services, attempt to gain unauthorised access, or use them to store or transmit unlawful material.

You are also responsible for the people you give access to, including your employees who use the MUST HRMS app. In particular, you decide what personal data about them is held and for what purposes, you tell them those purposes, and you obtain consent where the law requires it.

B5. Your data and data protection

Your business data remains yours. For personal data that you place in the Services, you are the organisation responsible under the Personal Data Protection Act 2012, and MUST acts as your data intermediary: we process that data only to provide the Services and on your instructions, protect it with reasonable security arrangements, stop keeping it when it is no longer needed, and tell you without undue delay if we have reason to believe it has been affected by a data breach. The providers we use and the places they operate are listed in Part C of our Data Protection Policy.

B6. Services from third parties

Some features rely on services run by others — for example the InvoiceNow (Peppol) network, Singpass, push-notification and email delivery services. Those services have their own terms and availability, which we do not control. Where a third party changes or withdraws its service, we will tell you and, where we reasonably can, offer an alternative.

B7. Intellectual property

The Website, the software and all related materials are and remain the property of MUST or its licensors. You receive a non-exclusive, non-transferable right to use the software for your internal business purposes for the duration of your subscription.

B8. Confidentiality

Each party will keep confidential the non-public information it receives from the other in connection with the Services, use it only for that purpose, and disclose it only to people who need it for that purpose or where the law requires. This duty continues after the subscription ends.

B9. Availability and support

We aim to keep the Services available and to respond to support requests promptly during Singapore business hours. Planned maintenance will be scheduled to minimise disruption where reasonably possible.

B10. Limitation of liability

To the maximum extent permitted by law, MUST shall not be liable for any indirect or consequential loss, or for loss of profit, revenue or data. For paid Services, our total aggregate liability shall not exceed the fees paid by you for the twelve (12) months preceding the event giving rise to the claim. Nothing in these Terms excludes liability that cannot be excluded under Singapore law.

B11. Suspension and termination

Either party may terminate a subscription in accordance with the applicable order form. We may suspend or terminate access immediately for material breach of these Terms. On termination we will, on request, provide an export of your data in a common machine-readable format within a reasonable period, and afterwards delete your data as the order form and our Data Protection Policy describe.

B12. Events beyond our control

Neither party is liable for delay or failure caused by events beyond its reasonable control, such as natural disasters, outages at third-party networks or providers, or government action. Payment obligations for Services already delivered are not affected.

Part C — Users of the MUST HRMS app

C1. Your employer provides your account

Your employer creates your MUST HRMS account, decides which features you can use, and can suspend or close the account. Your employment is governed by your employment contract and your employer’s policies, not by these Terms. Questions about pay, leave entitlement or approvals are for your employer; questions about how the app works can come to us.

C2. Keeping your account secure

Keep your sign-in details to yourself and do not let anyone else use your account. Sign out on shared devices, keep the app up to date, and tell your employer’s HR team or [email protected] straight away if you think someone else has used your account.

C3. Accurate attendance and claims

What you record in the app becomes part of your employer’s official records and can affect pay. In particular:

• clock in and out only for yourself, at the place and time you are actually working;
• do not fake or alter your location, for example with mock-location apps, emulators or modified devices, and do not ask anyone to punch for you;
• claim only expenses you actually incurred, attach the genuine receipt, and do not claim the same expense twice; and
• attach only genuine medical certificates and supporting documents.

If a punch fails, for example because of poor coverage, report it to your supervisor or HR so that the record can be put right. Your employer may take action under your employment terms if records are falsified.

C4. Acceptable use

You must not:

• copy, modify, decompile, disassemble or reverse engineer the app, except to the extent the law allows despite this restriction;
• bypass or test the app’s security, geofence or other checks, or use scripts or automated tools against it;
• look at, or try to reach, other people’s data unless your role permits it;
• upload malware or anything unlawful; or
• use the app for anything other than your work for your employer.

C5. Your licence to use the app

We give you a personal, non-transferable licence, which we may withdraw, to use the app for your work for your employer while you hold an account. All rights in the app remain with MUST or its licensors.

C6. App stores

If you download the app from the Apple App Store or Google Play, that store’s terms also apply to the download. Apple and Google are not parties to these Terms and have no responsibility for the app or its support.

C7. Availability

We work to keep the app available and accurate, but we cannot promise that it will always be uninterrupted or free of errors, since it depends on your device, your connection and third-party services. We may add, change or remove features.

C8. Liability to users

Your employer provides the app to you at no charge. To the extent the law allows, MUST is not liable to you for indirect or consequential loss arising from your use of the app. Nothing in these Terms limits your rights under your employment contract or under employment law, or any liability that cannot be excluded under Singapore law.

C9. When access ends

Your access ends when your employer closes your account, when your employment ends, or if we suspend it because these Terms have been seriously broken. Sections C3, C4 and C8 continue to apply afterwards.

C10. Your personal data

Part B of our Data Protection Policy explains what the app and platform hold about you, who can see it, and how to ask for access or correction.

Part D — General

D1. Changes to these Terms

We may update these Terms. The version published on this page, with its version number and effective date, applies. Material changes affecting paid subscriptions will be notified to the account contact, and material changes affecting app users will be passed to the employers who use MUST HRMS so that they can inform their employees.

D2. Transfer

You may not transfer your rights under these Terms without our written consent. We may transfer ours to a successor to our business, provided your rights are not reduced.

D3. Whole agreement and severability

These Terms, together with any quotation or order form, are the whole agreement on their subject. If a court finds any provision unenforceable, the rest continues in force. Not enforcing a provision at once does not waive it.

D4. No third-party rights

No one other than you and MUST may enforce these Terms under the Contracts (Rights of Third Parties) Act 2001.

D5. Governing law

These Terms are governed by the laws of the Republic of Singapore, and the courts of Singapore have exclusive jurisdiction.

D6. Contact

MUST Technology Pte Ltd
236 Woodlands Industrial Park E5, Woodlands Bizhub, Singapore 757300
General and contracts: [email protected]
Support: [email protected] · +65 8063 4656
Data protection: [email protected]